Terms of Service
Last updated: April 2026
1. About Us
These terms apply to services provided by MacDonald Plumbing, Heating & Renewables Ltd, a company registered in Scotland (Companies House number SC875929). Registered address: 89 Middlesex St, Kinning Park, Glasgow, G41 1EE. Trading as MacDonald Plumbing, Heating & Renewables.
2. Service Descriptions
We provide heating engineering, plumbing, and renewable energy installation services including but not limited to: boiler installation and replacement, central heating system installation and upgrades, heat pump installation, annual boiler servicing, landlord gas safety certificates, and general plumbing works.
Gas work is arranged through an engineer we work with. All work complies with current Building Regulations and industry standards.
3. Estimates and Quotes
An estimate is an approximate figure for the cost of work based on information available at the time. A written quote is a fixed price for a specified scope of work. We will always make clear which you are receiving.
Quotes are valid for 30 days from the date issued. Quotes may be revised if the scope of work changes after the initial survey, or if unforeseen conditions are discovered during the work (for example, corroded pipework that must be replaced).
4. Payment Terms
Payment is due on completion of work unless otherwise agreed in writing. For larger projects, staged payments may be agreed in advance. We accept payment by bank transfer or cash. We do not currently accept card payments.
Late payment may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Workmanship Guarantee
We provide a 12-month workmanship guarantee on all installation work. This covers defects arising from our installation workmanship. It does not cover: fair wear and tear, damage caused by misuse or neglect, issues arising from existing system problems not identified at the time of installation, or manufacturer defects (which are covered by the manufacturer's warranty).
Manufacturer warranties are separate from our workmanship guarantee and are subject to the manufacturer's own terms and conditions.
6. Your Responsibilities
You are responsible for: ensuring clear access to the work area, informing us of any known issues with your property or existing systems, ensuring someone over 18 is present during the works, and making payment as agreed.
7. Liability
Our liability to you is limited to the cost of the work carried out. We will not be liable for indirect losses, loss of profit, or consequential damages. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
We hold comprehensive public liability insurance and employers' liability insurance as required by law.
8. Cancellation
You may cancel a booked appointment without charge with at least 24 hours' notice. Cancellations with less than 24 hours' notice may incur a charge to cover engineer time and materials already ordered.
If we need to postpone a confirmed appointment due to circumstances outside our control, we will contact you as soon as possible to rebook.
9. Disputes
In the event of a dispute, please contact us in the first instance at enquiries@macdonaldphr.com. We will aim to resolve any dispute informally in the first instance.
10. Governing Law
These terms are governed by the law of Scotland. Any disputes not resolved informally shall be subject to the exclusive jurisdiction of the Scottish courts.
11. Changes to These Terms
We may update these terms from time to time. The current version is always available on our website. Changes do not affect contracts already entered into.